This policy governs the Cancellation, Returns & Refunds applicable to orders and services placed through the Localhearts platform. Please read this policy carefully before placing an order.
An order may only be cancelled before its acceptance or where the Vendor expressly agrees to such cancellation. Once the Vendor has accepted the order, you shall not be permitted to cancel it unless the order is cancelled by the Vendor itself.
Vendor reserves the right to cancel any order, in whole or in part, at its sole discretion, including but not limited to circumstances such as product shortages or unavailability, force-majeure events, unavailability of services, unforeseen circumstances, delivery-related issues, suspected fraudulent activity, or any non-compliance with these Terms.
All products once delivered and/or services once fulfilled shall be non-returnable, non-replaceable, non-exchangeable, and non-refundable, except in the following circumstances:
If the product delivered is:
- Damaged at the time of delivery;
- Defective;
- Expired; or
- Incorrectly delivered (i.e., product materially different from what was ordered)
Where the return, refund, replacement, or exchange is expressly permitted under the specific policy applicable to the relevant product or service, subject to the conditions, timelines, and requirements set out therein.
In such cases, requests shall be processed strictly in accordance with the applicable product/service-specific policy, including compliance with the prescribed timelines and submission requirements.
Users are advised to carefully review the relevant return/refund policy before placing an order and before raising any return, exchange, or refund request.
All refunds for permitted returns and cancellations shall be processed within seven to fourteen working days (7-14) working days from the date of approval of such return or cancellation, subject to satisfactory verification and quality checks.
All refunds shall only be processed and settled in Indian Rupees (INR).