1
Account Deletion and Data Erasure
If you wish to delete your account and all associated data, you may do so by visiting the settings menu on the Localhearts App and following the account deletion process. Upon receiving a valid account deletion request, Localhearts shall erase all personal data and other information relating to Your account and usage of the Platform within sixty (60) working days from the date of such account deletion request, unless retention of certain data is required by applicable law (including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, or any tax or accounting laws) or necessary for the establishment, exercise, or defence of legal claims.
2
Grievance Redressal Mechanism & Contact Policy
Chat Support
For any order-related issue, you may first reach out to us via chat support in the app for real-time resolution.
Email Support
You may also write to us at help@localhearts.in , and we will strive to resolve your order-related issues within the timelines prescribed by applicable laws.
Grievance Officer
Localhearts has appointed a Grievance Officer to handle complaints. Contact: grievance@localhearts.in
Filing & Redressal
Grievances must be sent to the above email. Acknowledgement within 24 hours; resolution within thirty to sixty (30-60) days.
Escalation
Users may approach consumer courts or other forums if unsatisfied.